Money Back Guarantee
30-Day Hassle-Free Money-Back Guarantee
Experience peace of mind with our 30-Day Money-Back Guarantee.
Pro Certify Crew: Enjoy a 30-Day No Hassle Money Back Guarantee
All payments to Pro Certify Crew are non-refundable, except for the 30-day Money Back Guarantee. This includes setup and monthly fees, regardless of usage. Billing disputes must be reported within 30 days of the occurrence. Credit card disputes, or chargebacks, are at Pro Certify Crew discretion and governed by our SLA, AUP, and TOS. Valid disputes may lead to service interruption and re-connection fees.
We trust in Pro Certify Crew performance and support. For your assurance, we offer a 30-day Money Back Guarantee on all web hosting plans. We take pride in our service and may ask for feedback if you decide to leave, but you will receive a refund of hosting fees (for the remaining term) within 72 hours of the request.
The refund does not cover domain registration fees. The domain remains your property and can be used with any hosting company by updating the name servers in the client area.
Looking for Confidence from Pro Certify Crew?
We offer a 30-day money-back guarantee to demonstrate our confidence in our services. If our services do not meet your expectations, we will issue a full refund without any hassle.
Refunds will be processed within 72 hours of cancellation, no questions asked! This policy does not cover additional items or services such as Domain Registration, Domain Parking, SSL Certificates, dedicated servers, virtual private servers, and overage fees. Accounts terminated by Pro Certify Crew for violating our Terms of Service are not eligible for the 30-day money-back guarantee. For example, if your account is blocked for spamming, you will not receive a refund.
To request a refund, simply submit a help ticket to the Billing Department titled “Refund” with the following information:
- Full name with surname
- Domain Name
- cPanel/WHM username and password
- Transaction Details
Compensation for Network or Server Downtime…
If the website is unavailable, Pro Certify Crew will credit the monthly service charge based on the following calculations, measured 24 hours a day in a calendar month, with a maximum credit equal to the monthly service charge for the affected month:
Website Unavailability Credit:
- 89.8% or below = 100%
- 29.9% to 89.9% = 50%
- 89.9% to 94.9% = 25%
To receive a credit on your account, you must request it within seven (7) business days after experiencing website unavailability. Send an email including your account number/domain name, dates and times of the unavailability, and any other identification requested by Pro Certify Crew. Credits are typically issued within thirty (30) days of your request. This credit is your sole remedy if the website is unavailable.
Credits will not be provided if website unavailability results from:
- Scheduled maintenance.
- Your actions or the performance or failure of your equipment, facilities, or applications.
- Circumstances beyond Pro Certify Crew reasonable control, such as government actions, war, insurrection, sabotage, embargo, fire, flood, strike, transportation delays, telecommunications issues, third-party service interruptions (including DNS propagation), third-party software or hardware failures, or inability to obtain necessary materials, supplies, or power.
If you cannot access your website or any other service, it may not be due to Pro Certify Crew. It could be technical issues with your ISP or routing problems between your ISP and Pro Certify Crew, making communication difficult or impossible. We are not responsible for these issues. Our monitoring agents determine our service uptime, not individual client experiences.
